Privacy Policy

Consul ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered document generation platform and services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Use our services
• Contact us for support
• Subscribe to our newsletter or marketing communications

This information may include:

• Name and email address
• Company name and job title
• Phone number
• Billing and payment information
• Account credentials

2.2 Usage Data

We automatically collect certain information when you use our Service:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on pages
• Features used and actions taken
• Date and time of visits
• Referring website addresses

2.3 Document and Content Data

When you use our AI-powered services, we collect:

• Documents and files you upload
• Templates and customizations you create
• Generated documents and reports
• Chat messages and AI interactions
• Financial data and analysis inputs

We use the information we collect for the following purposes:

• To provide, operate, and maintain our Service
• To process your documents and generate AI-powered content
• To improve, personalize, and expand our Service
• To understand and analyze how you use our Service
• To develop new products, services, features, and functionality
• To communicate with you for customer service and support
• To send you updates, marketing communications, and promotional materials
• To process your transactions and manage your account
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations and enforce our terms

We implement industry-standard security measures to protect your personal information and document data:

• Encryption of data in transit and at rest using SSL/TLS protocols
• Secure data centers with physical and network security measures
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection and security practices
• Compliance with banking industry security standards

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

5.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Cloud hosting and storage providers
• Payment processors
• Analytics providers
• Customer support tools

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We retain your personal information and document data for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When you delete your account, we will delete or anonymize your personal information within 30 days, unless we are required to retain it for legal purposes.

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your personal information
• Restriction: Request restriction of processing your information
• Withdrawal: Withdraw consent for data processing

To exercise these rights, please contact us at privacy@consul.ai

We use cookies and similar tracking technologies to track activity on our Service and hold certain information:

• Essential Cookies: Required for the Service to function properly
• Analytics Cookies: Help us understand how visitors use our Service
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Track your visits across websites

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Our Service may contain links to third-party websites or services that are not owned or controlled by Consul. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

We strongly advise you to review the Privacy Policy of every site you visit.

Our Service is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.

Your information may be transferred to and maintained on computers located outside of your country or jurisdiction where data protection laws may differ. By using our Service, you consent to the transfer of your information to Malaysia and other countries.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

We will also send you an email notification if the changes are significant. You are advised to review this Privacy Policy periodically for any changes.

If you have any questions about this Privacy Policy or our data practices, please contact us:

• By email: privacy@consul.ai
• By email: contact@consul.ai
• By visiting our contact page: Contact Form

For any data protection concerns or to exercise your privacy rights, you can contact our Data Protection Officer at:

Email: dpo@consul.ai