Privacy Policy

Last updated: January 7, 2026

Introduction

Consul ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered document generation platform and services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when you register, use our services, contact us, or subscribe to communications. This may include name, email, company, job title, phone, billing information, and account credentials.

Usage Data

We automatically collect IP address, browser type, device information, pages visited, features used, and referring URLs.

Document and Content Data

When you use our AI services we collect documents you upload, templates you create, generated content, chat messages, and analysis inputs.

How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our Service
  • Process documents and generate AI-powered content
  • Improve, personalize, and expand our Service
  • Understand and analyze how you use our Service
  • Develop new products, services, and features
  • Communicate with you for support and updates
  • Process transactions and manage your account
  • Detect and prevent technical issues and security threats
  • Comply with legal obligations and enforce our terms

Data Security

We implement industry-standard security measures including encryption in transit and at rest, secure data centers, access controls, and compliance with banking industry standards. No method of transmission over the Internet is 100% secure; we cannot guarantee absolute security.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share information with service providers (hosting, payments, analytics, support), when required by law, or in connection with a merger, acquisition, or sale of assets.

Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we delete or anonymize your personal information within 30 days unless we must retain it for legal purposes.

Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, or port your data, and to object to or restrict processing. To exercise these rights, please contact us at privacy@consul.ai.

Cookies and Tracking Technologies

We use essential, analytics, preference, and marketing cookies. You can instruct your browser to refuse cookies, but some portions of our Service may not function properly.

Third-Party Services

Our Service may contain links to third-party sites. We have no control over their content or privacy practices. We advise you to review the Privacy Policy of every site you visit.

Children's Privacy

Our Service is not intended for users under 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

International Data Transfers

Your information may be transferred to and maintained on servers outside your country. By using our Service, you consent to the transfer of your information to Malaysia and other countries. We will take steps to ensure your data is treated securely and in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you by posting the new policy on this page and updating the "Last updated" date. We may also send an email for significant changes. Please review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices:

Data Protection Officer

For data protection concerns or to exercise your privacy rights, contact our Data Protection Officer at dpo@consul.ai.

By using Consul's services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.